Maureen Sadler, Group Director
Growing a business is essential, but often time consuming and costly. Customer attrition lowers revenues with astonishing speed unless there are plenty of replacements. The fact is that most customers are lost due to lack of regular contact.
“If you don’t hear from me it’s because I don’t hear from you... it works both ways.”
Harvard Business Review
Very true, but keeping in contact is difficult as everyone is busy doing their job. Out-sourcing is the answer, but you need a reliable and affordable service. You need to be sure that:
You need to be in control. The CCP system is far more than just a contact centre. It’s a proven system designed to provide you with all that is needed to grow a business effectively, safely and affordably. As George Bernard Shaw once said, “The single biggest problem with communication... is the illusion that it has taken place.”
Think about this... how often do you contact your customers?
Richard Hulin, Group Director
How many incoming calls do you miss? There is no ‘engaged’ tone anymore. Callers are often passed to a voicemail message or held in a queue with no indication of how long they might have to wait.
With the CCP Reception module, you have many choices. You can choose the right call handling for your immediate needs:
Reception is a modern and personalised communication solution, and you are able to control it all from your smart phone. Why not give me a call and I’ll tell you more about the many ways that we are able to streamline your inbound communications.
Martin Ponting, Sales Director
Over the past couple of years there has been a decline in the number of people that respond to multi-media marketing. There is simply too much of it going on and people are trying hard to avoid the constant invasions. We all have them. They are just one way communications.
Whatever service or product you are providing, it is far more effective to talk to some likely users, and tell them about your business. Just a simple conversation will reveal a wealth of intelligence in a very short space of time, and a lot of that intelligence is vital and valuable.
CCP has a straightforward and sensible approach to finding new customers. It’s effective, efficient and certain to generate new business and increase repeat business. A carefully selected list of just 1000 prospects can often produce about 100 potential buyers to keep in contact with.
It’s far more affordable than you might think. Give me a call, and I’ll be pleased to show you how it’s done, how little it can cost, and how much you will gain.
Laura Holland, Credit Controller
After many years in credit control, I’m still astonished at the incredible amount of documentation that even small companies need to hold. It’s often kept as hard copy, but now more commonly on secure servers. But it’s so important to be able to change the permission levels that control access and editing at the time of filing.
It’s equally important to be able to find and release documents to those that need to view or produce the document urgently, without fuss or expense. CCP allows you to set up your document library exactly as you choose.
For example you may choose to allow your staff to access the document on their employment file, or add new permissions due to a new staff member joining a department.
The new GDPR legislation is very specific on data control, and while data must be stored securely, and used correctly, it is also necessary to provide and allow the specified rights of access.
Call us and we will be pleased to tell you more about how CCP can assist you in streamlining your operation.
Kelly Lockyer, Director of CCP Medway
The General Data Protection Regulations comes into force in May 2018. It seems a long way off but almost every company has much to do between now and then, as the regulations affect the way all employee, prospect and customer data is gathered, stored and used.
The penalties of non-compliance are severe, as heavy fines will be levied at those found to be in breach, so the time for action is now.
The CRM module within CCP is able to provide you with a secure and fully editable data structure to suit your business needs. With CCP you are able to ‘make it your own’ and have what you need and not just what you are given. It automatically integrates with all of the other CCP functions, so just one icon on your desktop is all you need.
If you need assistance in building the data structure and developing your compliant database, then our skilled database engineers are always on hand to provide anything you need.
Steve Wilson, Senior Advisor
Financial Advisors need to keep in regular and timely contact with clients has never been greater. The FCA legislation means you cannot miss an opportunity to talk to your clients to ensure that they benefit as much as possible from your skills and advice.
But how can you be sure of accomplishing this, or proving it when you might have several hundred clients and they have 4 or 5 products at any one time?
Many of the calls are to do with renewals, but there are also new products to present. We have worked with some of the top wealth management firms in the City, so we know just how difficult it is to keep in close and timely contact with clients. There is always something new going on in their lives, so you need to keep in touch.
CCP allows you to structure your own database and ensures that contact is made at the right time for the right reason.
Keep ahead of the competition and use CCP. It’s the right tool for the job.
Stuart Graves, Group IT Services
CCP is a unique system that effectively deals with the problems in operating a business. It is designed to provide efficiency, flexibility and transparency.
In their recent white paper, Mitel, the giant business communications experts, states that “a new generation of customers is changing the way organisations do business”. According to Mitel it’s “Goodbye email, and hello real-time” and the trend toward contact centres has never been stronger.
This has been brought about by unified communications, and new functionalities developed in the contact centre industry, and CCP is a leader in this respect. We listen and give our clients the service they need, to enhance their marketing, customer services, and profits.
The Internet has transformed the way we locate people and services. But it’s more difficult to promote a business among the thousands on display. It’s best to step forward, and tell them about your business, and how you are able to be of value.
But talking to a lot of people, needs a lot of people to do the talking for you. CCP will give you all you need for your voice to be heard over everything else.
Why not meet with us and learn more about how we can assist?
James Clutton, Production Manager
We generate appointments across a wide range of industries, and get above average results in terms of both quantity and quality.
Appointments are seldom made on the first call. It takes time, patience and understanding to win the trust and confidence of the prospect, but a quality appointment is highly valuable to any company. Just because a prospect does not agree to an appointment now, does not mean they never will.
Very often, after two or three conversations, a real need can be established, so we do not rush to conclude the dialogue. Four, well timed, two minute long conversations, are infinitely more valuable than one eight minute call.
With the CCP system it costs you no more to make these extra calls, in fact the success rate is proven to be much higher than average, so the cost per appointment is much lower. I will be pleased to tell you more about this, and many other techniques we have developed to help drive your business ahead of your competitors, effectively and affordably.
Luke Barnard, Office Manager - Newbury
It’s a common misconception that surveys are expensive and complicated to set up, but in fact they are best kept very simple. >Keep them relaxed, brief and ‘conversational’. You do not need to ask everybody everything at once.
Just focus one of the five main factors of the business. The order process, deliveries, products, customer service, and value. A few simple questions, each with four possible answers will reveal incredibly valuable information.
There is no point in asking 5000 people to participate, if the trend is recognised within the first 100 surveys. Identify the trend quickly, and react positively.
Remember that it’s equally important to find the things that are ‘right’ as the things that are ‘wrong’. Give your customers more of what they need and want!
You could be carrying out a worthwhile survey within an hour. Just give me a call.
Sadie Lawrence, Office Manager - Sittingbourne
As you well know, ‘cash is king’ in a business. All too often the cash is in customers banks, not yours.
The relationships between a company and its customers is often delicate, and ‘heavy handed’ credit control can have a detrimental effect. And yet, even for just one month, a positive shift of 5% on the sales ledger can produce a lot of cash, and it can be done with no risk, very quickly, and at very minimal cost.
The CCP system is unique. It’s polite, friendly, non aggressive but very effective.Our skilled agents will report every call result back to you in real time... so you are able to deal issues immediately, and become aware of when and how the payments will arrive.
The teleagents will not get involved in disputes or payment plans. They will carry out the call just as you dictate. CCP is here for you to use when you need to, so please let me know if we can help and find out more about our credit control module.
Kasmin Malcher, Group Quality & Training
Just like a party, there needs to be enough people there, but not too many. It’s great to have a full house at your event, so the invitation process needs to be very systematic and methodical.
The CCP module enables you to keep track, in real time, of those that firmly accept or those who have declined or are undecided at the time. By working these lists with care and collecting up to the minute information, you can be sure that you have the right number of guests.
With CCP you are able to stop and start the invitation process as you choose, so if there are some last moment cancellations, you can just restart the invitation campaign until the numbers are up to the required level again.
It takes only a few minutes to set up an event invitation campaign and within the hour you can see and hear the responses. There is no need to struggle with sending invitations by post or email, our skilled teleagents handle it all for you, so you are able to enjoy a successful event.