The CCP core boasts a fully featured CRM system, providing a bespoke database to contain all categories of company data. The CRM system allows ‘fine grained’ access permissions controlling communications to prospects, customers, and between staff and departments.
CCP’s advanced search functionality allows an almost infinite number of search combinations. Information is retrieved with great speed and ease with variable outputs with clear screen displays to allow editing, analysis and printing. Similarly, the advanced search function is used for target selection where communications are required.
CCP Reception will capture inbound calls. The unique function within Reception allows the prioritisation, filtering and redirection of calls to suit the preferences at the time. The preferences may be changed in seconds at any time, even from a smart phone.
CCP simplifies the email process by allowing the creation of a single or sequence of bespoke email templates that automatically populate from the CRM. Just set the delivery schedule and forget it. Whether the emails are reminders, advice or confirmations, they will arrive at the correct time.
CCP allows complete control over both the reason and the timing of voice and email communications. The scheduler will always ensure that the correct communication is delivered at the correct moment. Keeping in close contact with customers is essential, and this powerful CCP feature is an incredibly effective sales and service tool.
CCP is accessed from any internet connection, so business can be monitored and conducted worldwide. There is total flexibility and control over every user access level, with controls over the viewing or editing of individual records for high level security and accuracy.
CCP Document Storage offers complete unlimited electronic storage of all types of documents, including call recordings. The usual CCP high level of access, editing and export control also apply in this versatile system. The documents may be attached to emails sent through the CCP email systems.
The CCP data import and export function allow simple and speedy handling of data. Major data updates or mass field changes are simple and easy to execute, saving time and money. Smart error trapping keep helps keep the database in good order all of the time, keeping maintenance to a minimum.
Each Client data base is called a ‘scheme’ and is fully customisable to suit the particular business requirement. New schemes can be built and implemented in a few hours but there are many tried and tested that can be implemented in seconds.
There are six contact centre modules that provide the design and execution of bespoke inbound and outbound call campaigns. Whether its lead generation, surveys, event invitations or appointing, there is a module that can be quickly configured to get the job done quickly and efficiently. Choose the teleagents that you prefer. Hear the calls and enjoy instant informative reports in real time. That’s real control.
Although any information can be retrieved from the CRM for reporting purposes. The CCP ‘Reports’ function will produce 5 vital report that are able to be filtered in several ways. These reports give an overview of the entire CRM along with performance and cost analysis.
Data bases usually evolve over time, with records being added from various sources. CCP always allows a record source to be recognised by 3 bespoke but variable identifiers. So many data sets may reside in the same CRM without need to search the scheme. This allows data to be selected from any of the CCP modules for specific action, whilst another action is taking place.
It's fair to say that any business operating in any sector could benefit from using CCP to support its growth.